For example, if you’re taking inbound calls for a medical service, you may need work experience in the medical field. Some positions require more than the basics listed above. A quiet and private home office or dedicated workspace.Self-sufficient and motivated while working alone.Proficient at using computers, phones, and web browsers.Proficient typing skills or a minimum WPM.1-2 years of sales experience (for sales and marketing roles).1-2 years of call center experience or customer service experience.Here are some examples of popular qualifications and traits. You typically need some relevant experience and skills for any virtual call center job. However, most of the base requirements are the same. Work At Home Call Center QualificationsĮvery call center company has different qualifications you need to meet. Some examples include paid time off, healthcare plans, employee assistance programs, and 401k plans. Your income is taxed as it would be for most traditional jobs. Other companies hire at-home workers as regular employees. This means you’re responsible for paying self-employment taxes, and taxes aren’t deducted from your pay. Some virtual call center services offer at-home positions where you’re an independent contractor. These positions typically offer a base hourly pay and commission. When the car rental company customers call, you try to sell upgraded features to them. These positions usually require you to meet sales goals.įor example, a car rental company may be a client. You may provide troubleshooting advice to customers of a cell phone company, or you may address questions about benefits for customers of a health insurance company.Ĭall center agents working in sales may take incoming calls and make outgoing calls. The type of calls you answer depends on the client.

Customer service call center agents answer incoming calls. Virtual call center jobs usually fall into two categories – customer service or sales. You’ll always find plenty of detail in the job descriptions to ensure you’re an ideal applicant. These listings don’t disclose companies names, but they describe the business category of a client.Ī listing may say ‘Call Center Representative – Tech Support’. In most cases, call center companies have individual job listings. These businesses have customers, and the customers are connected with call center agents. Some examples include insurance companies, car rental service, technology brands, and retail chains. The clients are businesses that fall into many different categories. It is a fully in-person position on a temporary contract, the end date is December but may be ongoing for the right person.Virtual call center companies provide customer care solutions to clients. You will be given a work laptop and headset. This will be done in the office and include 1-2-1 and on the job training by members of the team you will be joining. We will provide you with full training on our processes and on the compliance standard of our client. Previous experience of compliance or vetting checks is desirable.Strong ability to use Microsoft packages and online systems.Video calling candidates to verify documents.Dealing with Inbound and Outbound Calls.Office working hours are between 9am - 8pm Monday - Thursday, and 9am - 5pm Friday and Saturday. We would require you to be fully flexible Monday - Saturday to work 5 out of 6 days. You will work in a busy team environment and be required to work off your own initiative often. The variety in this role means you will need to be proactive and approachable, it gives you the opportunity to learn new processes and hone key administrative skills every day. Your main responsibilities would involve handling inbound and outbound calls, updating our company systems and using your attention to detail to check candidate's documents from a compliance point of view. The role would involve you speaking over the telephone to coach people through the completion of their online application. Based in the heart of Newcastle's City Centre, we are looking for motivated, target-driven people to join our busy team in delivering a crucial service for our clients.

Online inbound call center jobs